Refund policy
1. Our Commitment
We stand behind every product we sell. If something goes wrong with your order — it arrives damaged, defective, incorrect, or doesn't arrive at all — we will work with you to make it right. Our goal is to resolve issues quickly, and our first priority is always to get you the product you ordered.
At a Glance
- Something wrong with your order? We'll send a free replacement or issue store credit.
- Shipping, handling, and shipment-protection fees are non-refundable.
- Your statutory consumer rights are not affected by this policy.
2. Definitions
- Defective: A manufacturing or quality issue that prevents normal use of the product.
- Damaged in Transit: Physical damage that occurred during shipping before the product reached you.
- Incorrect Item: The product, SKU, size, flavor, or quantity does not match your order confirmation.
- First-Time Purchase: Your first order of a specific NutriVytal product or SKU.
3. How We Resolve Issues
If something goes wrong with your order, reach out to us and we'll take care of it. Below is how we handle the most common situations.
3.1 Damaged or Defective Items
Contact window: Please notify us within 7 days of carrier-confirmed delivery.
What we need: Photos of the product and packaging (inner and outer), your packing slip, and the lot or batch number if visible.
How we resolve it: After reviewing the evidence, we will typically send a free replacement. Where a replacement is unavailable or impractical, we may issue store credit or, in limited cases, a refund to your original payment method at our discretion.
3.2 Incorrect Items
Contact window: Within 7 days of delivery.
How we resolve it: We'll ship the correct item to you at no charge. In some cases, we may ask you to return the incorrect item using a prepaid label we provide. If the correct item is unavailable, we may issue store credit or a refund at our discretion.
3.3 Lost or Mis-Delivered Shipments
If tracking does not confirm delivery after a reasonable period, we will investigate with the carrier. If the shipment is confirmed lost, we will send a replacement or issue store credit.
If tracking shows "Delivered" but you haven't received the package, please check with household members, your building concierge, or neighbors. We may request that you file a carrier claim or provide a brief affidavit. Where theft is suspected, we may offer a discounted reshipment. If you purchased shipment protection, additional coverage may apply.
4. First-Time Purchase Courtesy Resolution
We understand that supplements are personal and may not work the same for everyone. If this is your first time purchasing a specific NutriVytal product and you're not satisfied, we want to help.
Contact window: Within 7 days of delivery.
What's covered: One opened unit per product/SKU per household may be considered for a courtesy replacement or partial store credit. Any additional units must be sealed and unopened.
How we resolve it: We generally offer a replacement or store credit. Refunds to the original payment method may be offered in limited cases at our discretion.
Limits: We may adjust the resolution based on product usage, order history, evidence provided, and inventory availability. This courtesy applies only to the first delivery of a product — not to subsequent subscription shipments.
5. Order Processing & Modifications
To get your products to you as quickly as possible, orders are prioritized and typically enter fulfillment within hours of being placed. Because of this fast turnaround, we are generally unable to modify, cancel, or redirect orders once they are submitted.
If you realize there's an issue immediately after placing your order, contact us right away and we'll do our best to help — but please understand that we cannot guarantee changes once processing has begun. Rest assured, if anything is wrong when your order arrives, we'll resolve it under Sections 3 or 4 above.
6. Subscriptions & Auto-Renewal
Auto-Renewal Disclosure: When you subscribe to a NutriVytal product, your subscription will automatically renew every 28 days by default and your payment method will be charged the then-current subscription price until you cancel. You may adjust your renewal frequency or skip shipments from your account dashboard at any time. By subscribing, you authorize recurring charges to the payment method on file.
How to Cancel: You can skip, pause, adjust, or cancel a subscription renewal from your account dashboard at any time. You may also cancel by emailing support@nutrivytal.com. Please submit changes at least 48 hours before your next scheduled charge to ensure they are processed. Cancellation is effective for the next billing cycle; no further charges will be applied after cancellation is confirmed.
Already-Shipped Orders: Subscription shipments that have already been charged and entered fulfillment follow the same resolution process as any other order. If a subscription shipment arrives unopened and qualifies for resolution, we will work with you under the applicable sections of this policy.
Introductory Pricing: Introductory discounts and the first-time courtesy resolution (Section 4) apply only to the first delivery of a product, not to subsequent subscription renewals.
7. Return Authorization
Because our products are ingestible dietary supplements, we are unable to accept unsolicited returns for health and safety reasons. If a return is part of an approved resolution, we will provide you with a Return Merchandise Authorization (RMA) number and instructions. Please do not ship items back to us without an RMA — unauthorized returns may not be eligible for credit.
8. Items Not Eligible for Resolution
The following are generally not eligible for replacement, credit, or refund:
- Opened or partially used products beyond what is covered in Section 4 (First-Time Purchase Courtesy).
- Items marked Final Sale, free gifts, promotional items, gift cards, and digital goods.
- Products damaged due to improper storage or use contrary to label instructions.
- International orders where import restrictions or customs issues prevent return delivery.
- Orders associated with abnormal activity, abuse of this policy, or fraud.
9. How to Contact Us
If you need help with an order, email us at support@nutrivytal.com with the following:
- Your order number and the email address used at checkout
- Your full name and shipping address
- Photos if the item is damaged, defective, or incorrect
- A brief description of the issue
We'll respond with next steps and, if applicable, an RMA number and return instructions.
10. Resolution Method & Timing
We resolve most issues through free replacements or store credit. In limited cases and at our sole discretion, we may issue a refund to your original payment method. Bank processing times vary by institution.
Non-refundable charges: Shipping, handling, and shipment-protection fees.
If a discount code or bundle pricing was applied to your order, any refundable or creditable amount may be prorated across the items in your order.
11. Billing & Charges
Charges from NutriVytal will appear on your bank or credit card statement as "NUTRIVYTAL" or a similar descriptor. If you do not recognize a charge, please contact us at support@nutrivytal.com before contacting your bank, as we can often resolve billing questions quickly and avoid unnecessary disputes.
12. Address Issues & Undeliverable Packages
If a package is returned to us due to an incorrect or insufficient address, refusal, or failure to claim, we may offer to reship for an additional shipping fee or issue a partial store credit once the package is received and inspected. For health and safety reasons, ingestible items returned in opened or non-resalable condition are not eligible for credit.
13. Policy Integrity
We reserve the right to limit, modify, or deny resolutions where we reasonably suspect abuse, fraud, or violation of this policy. We may also limit order quantities or restrict account activity as needed.
14. Dispute Resolution & Arbitration
Please read this section carefully. It affects your legal rights.
Informal Resolution First: Before initiating any formal dispute, you agree to contact us at support@nutrivytal.com and provide a written description of the issue, relevant supporting information, and the resolution you are seeking. We will attempt to resolve the dispute informally within 30 days. Most concerns can be resolved quickly through direct communication.
Binding Arbitration: If we cannot resolve a dispute informally, you and NutriVytal agree that any dispute, claim, or controversy arising out of or relating to your purchase, this policy, or the products sold by NutriVytal (including the existence, scope, or validity of this agreement to arbitrate) shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. You may also pursue claims in small claims court in your jurisdiction if your claim qualifies.
Class Action Waiver: You and NutriVytal each agree that any dispute resolution proceeding will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim, that claim (and only that claim) shall be severed from arbitration and may be brought in court. All other claims remain subject to arbitration.
Opt-Out Right: You may opt out of this arbitration provision by sending written notice to support@nutrivytal.com within 30 days of your first purchase from NutriVytal. Your notice must include your full name, order number, and a clear statement that you wish to opt out of arbitration. If you opt out, you and NutriVytal retain all rights to pursue claims in court.
15. Limitation of Liability
To the maximum extent permitted by applicable law, NutriVytal's total cumulative liability to you for any and all claims arising from or related to your purchase of our products — whether in contract, tort, strict liability, or any other legal theory — shall not exceed the total amount you paid to NutriVytal for the specific product(s) giving rise to the claim.
NutriVytal shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or goodwill, even if NutriVytal has been advised of the possibility of such damages.
Nothing in this section limits or excludes liability that cannot be limited or excluded under applicable law, including liability for personal injury caused by negligence or for fraud.
16. Product Disclaimer
NutriVytal products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease. The statements made about our products have not been evaluated by the Food and Drug Administration (FDA). Results may vary. Consult your healthcare professional before use, especially if you are pregnant, nursing, taking medication, or have a medical condition.
This disclaimer does not affect your rights under this resolution policy. If there is an issue with your order as described in Sections 3 or 4, we will still work with you to make it right.
17. Governing Law
This policy and any dispute arising from your purchase of NutriVytal products shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. This choice of law provision does not limit any consumer protection rights that may be available to you under the mandatory laws of your state or jurisdiction of residence.
18. Severability
If any provision of this policy is found to be invalid, unlawful, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed. The remaining provisions of this policy will continue in full force and effect.
19. Changes to This Policy
We may update this policy at any time. Changes take effect upon posting to our website and apply to orders placed after the updated date. We encourage you to review this policy periodically.
20. Contact
Questions or concerns? We're here to help:
support@nutrivytal.com
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